Objective

2

To understand the status quo of emotional intelligence

emotional labor

and humanistic caring ability of medical staff

and to clarify their internal relationship.

Methods

2

Convenience sampling was used to select 713 medical staff from a grade A tertiary hospital in Chengdu

Sichuan Province

China. Emotional Intelligence Scale

Humanistic Caring Scale

and Emotional Labor Scale were used to measure the emotional intelligence

humanistic caring ability

and emotional labor of medical staff. SPSS 22.0 software was used to establish a database for statistical description and analysis. Process 3.2 software was used to analyze the mediating effect.

Results

2

In humanistic caring ability

the average score of comprehension dimension was the highest (75.62±8.20) and the average score of patience dimension was the lowest (58.53±5.01). In emotional labor

the average score of the deep action dimension was the highest (23.39±3.85) and the average score of the surface action dimension was the lowest (17.73±3.18). In emotional intelligence

the average score of self-emotion evaluation dimension was the highest (21.76±3.30) and the average score of other-emotion evaluation dimension was the lowest (20.07±3.71). Positive correlations were found between humanistic caring ability and emotional intelligence

between humanistic caring ability and emotional labor

and between emotional intelligence and emotional labor (

P

<

0.01). Humanistic caring ability had a partial mediating effect between emotional intelligence and emotional labor. Humanistic caring ability had direct and indirect effects on emotional labor

and the effect sizes were 0.279 and 0.029

respectively.

Conclusion

2

Emotional intelligence has a direct positive predictive effect on emotional labor

humanistic caring ability as an intermediary variable indirectly and positively predicts emotional labor. Humanistic caring ability plays a partial mediating role between emotional intelligence and emotional labor. Attention should be paid to the emotional labor of medical staff

and the emotional labor of medical staff should be improved through targeted training on emotional intelligence and humanistic caring ability. These efforts will improve the current situation and establish a harmonious doctor-patient relationship.