OBJECTIVE: To investigate the advantages

disadvantages and improvement of multi-dimensional medication consultation system based on “Internet+”. METHODS: The relevant data of three drug consultation modes in this hospital from Jan. 2020 to Jun. 2021 were analyzed

the characteristics were analyzed

and the internal relationships and existing problems were evaluated. RESULTS: The number of consultations in traditional mode was 622 cases

of which only 23.79%（148 cases） were patients

mostly middle-aged and elderly patients

and 76.21%（474 cases） were medical staff. Patients consulted a total of 193 case-times

mainly about the duration of medication（85 case-times

44.04%）

precautions（47 case-times

24.35%） and adverse drug reactions（55 case-times

28.50%）. There were 392 case-times of clinician consultation

mainly including drug interaction（84 case-times

21.43%） and pharmacokinetics（83 case-times

21.17%）. A total of 82 case-times were consulted by nurses

mainly adverse drug reactions（46 case-times

56.10%）. In WeChat group mode

the number of patient consultations was 4 123 cases

mainly related to medication for upper respiratory tract infection in children（1 295 cases

31.41%）

drug selection for pregnant patients（1 023 cases

24.81%） and selection of Chinese patent medicine（875 cases

21.22%）. In the WeChat platform mode

the number of patient consultations was 3 273 cases

mainly including adverse drug reactions（613 cases

18.73%）

precautions（608 cases

18.58%）

and usage and dosage（600 cases

18.33%）. Three medication consultation modes mentioned above complement each other in terms of service population

service time and space

and jointly construct a complete medication consultation system. CONCLUSIONS: The establishment of multi-dimensional medication consultation system based on “Internet+” is an innovation of medication consultation

which can greatly adapt to the current requirements of pharmaceutical care development

yet it is still immature and needs to be continuously improved in practice.