JIANG Jie, HE Huifang, ZHAO Yanling, et al. Investigation and Analysis on Satisfaction of Pharmaceutical Care in Inpatient Pharmacy[J]. 2020,20(3):369-371.
JIANG Jie, HE Huifang, ZHAO Yanling, et al. Investigation and Analysis on Satisfaction of Pharmaceutical Care in Inpatient Pharmacy[J]. 2020,20(3):369-371. DOI: 10.14009/j.issn.1672-2124.2020.03.029.
OBJECTIVE: To meet the demand of practice work in inpatient pharmacy of Fifth Medical Center of China PLA General Hospital( hereinafter referred to as "our hospital")
optimize the quality of pharmaceutical service in pharmacy department and improve the satisfaction of pharmaceutical service. METHODS: Random sampling was adopted to collect the questionnaires about the satisfaction of pharmaceutical services among the medical staff of 28 clinical departments in our hospital. The Likert scale was used to set the attitude score
and the score was statistically analyzed by Microsoft Excel software. RESULTS: 226 valid questionnaires were collected
with the average satisfaction score was > 4. 3 scores; the inpatient ward was basically satisfied with pharmaceutical services in the inpatient pharmacy
the satisfaction score of medication consultation was the lowest
only( 4. 38±0. 49) scores
the satisfaction degree on accuracy of drug delivery [( 4. 44 ± 0. 89) scores] and effective communication [( 4. 84 ± 0. 39) scores]needed to be improved. CONCLUSIONS: Clinical departments in our hospital are basically satisfied with pharmaceutical services in the inpatient pharmacy
problems are mainly reflected in the medication consultation and the accuracy of drug delivery
which indicates there is still room for the improvement of the quality of overall pharmaceutical services.