【】随着健康体检行业的蓬勃发展,健康管理机构护理工作越显其重要性。健康管理护理人员除了肩负着临床护理工作,还要承担整个体检流程的预约客服、导诊服务、健康宣教和跟踪随访等工作,也需要拥有疾病预防的知识、良好的沟通交流技巧和礼仪。南方医科大学南方医院健康管理科护理工作根据自身学科建设,从健康管理中心护理工作要点 、护理人员管理、体检流程优化、服务理念和礼仪等方面进行探索开展满意度调查。结果显示,相对于实施前(2014年度),实施后(2015年度)客户的满意程度明显提高(90% vs 70%,p<0.05),说明健康管理护理工作取得成效,并形成一套与医学模式转变及社会经济发展相适应的健康管理护理工作模式
Abstract
【】Nursing work in health care institutions plays an important role with the vigorous development of the health examination industry. In addition to clinical nursing work
nurses of health care should also take care of appointment
guidance service
health education in whole medical examination process and following-up.and etiquette. The Health Management Section of Nanfang Hospital
Nanfang Medical University explored its special nursing work according to following aspects: the construction of itself
key point of nursing common work
nursing staff management
medical procedure optimization
service concept and etiquette.conducted satisfactory survey about our service. The survey results showed a significant improvement in customer satisfaction (90% vs 70%
p <0.05) compared to 2014. We set up an effective health management and nursing Medical model which is accompanied with social and economic developmen.
关键词
健康管理护理体检流程
Keywords
Health managementNursingPhysical examination process