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德阳市第二人民医院医务部
纸质出版日期:2017,
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王晓刚叶本模, 刘华英. 应用LCSAS和SP对我院医务人员医患沟通能力评估的探索[J]. 中华医学教育探索杂志, 2017,16(4).
Application LCSAS and SP in our medical personnel doctor-patient communication ability evaluation of exploration[J]. 2017,16(4).
【】目的:对我院医务人员的医患沟通能力进行探索性评估。方法:将利物浦医生沟通能力评价量表修订版(LCSAS)和标准化病人(SP)相结合
对我院医务人员的医患沟通能力进行测评。结果:医务人员的医患沟通能力总体情况为沟通礼仪2.00±0.15
沟通技巧1.74±0.29
沟通技能3.74±0.39。内科与外科之间在沟通礼仪和沟通技能维度存在显著差异(P<0.05)
不同性别与医患沟通礼仪、沟通技巧及沟通技能之间不存在显著差异(P>0.05)
不同年龄及职称阶段的医务人员在沟通礼仪维度上存在显著差异(P<0.05)。结论:医务人员的医患沟通能力总体处于中间状态
其中沟通礼仪处于较好水平
沟通技巧水平次之
各项目的沟通水平在医生个体之间差异较大
本次测评能够较好的反映医务人员沟通水平
医院将进一步采取措施以提高医务人员的沟通能力
【】Objective: To evaluate exploratory of doctor-patient communication skills. Methods: Combined with Liverpool doctor communication skills assessment scale revised (LCSAS) and standardized patients (SP)
to evaluate the hospital medical personnel of doctor-patient communication. Results: Medical staff overall scores of doctor-patient communication for communication protocol was 2.00±0.15
communication skill was 1.74±0.29
communication skills was 3.74±0.39.In communication protocol and the communication between medical and surgical skills dimension there were significant differences (P < 0.05)
different gender and doctor-patient communication etiquette
communication skills and communication skills between there is no significant difference (P > 0.05)
the medical workers in different stages of age and title on the dimension of communication etiquette exist significant difference (P < 0.05). Conclusion:Medical staff overall somewhere in the middle of doctor-patient communication
the communication protocol in better level
communication skill level
the purpose of communication level differences between the individual doctors
this test can better reflect the medical staff communication level
the hospital will take further measures to improve the communication ability of medical staff.
医患沟通沟通礼仪沟通技巧
The doctor and patient communicationCommunication protocolCommunication skills.
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