ZHU Jian-hua. Practice and its Corresponding Effects of Humanistic Nursing Care in College Hospitals[J]. Health Medicine Research and Practice, 2006,(2):49-50.
ZHU Jian-hua. Practice and its Corresponding Effects of Humanistic Nursing Care in College Hospitals[J]. Health Medicine Research and Practice, 2006,(2):49-50.DOI:
人性化护理在高校医院的实践与成效
摘要
高校医院面对的主要服务对象是一个特殊群体———文化层次普遍较高的知识分子和正在接受高等教育的大学生
他们知识面宽
自尊心强。随着高校改革的不断发展
医院原有的护理方式已不能满足人们日益增长的健康保障需求
必须进行护理工作改革。我们在护理实践中通过确立“以人为本
诚信服务”为宗旨的人性化护理服务理念
增强服务意识
加强自身修养
虚心听取意见
并建立相关制度
改进服务流程
从而提高了病人满意度
减少了护理投诉
降低了住院患者医院感染率
促进了患者康复。
Abstract
The people whom a college hospital serves are a special group
professors and college students. They have been or are being well educated with high level of culture and knowledge
so their self-esteems are very easy to be wounded if our nursing care is not good enough. As the college administration has been turned to pay its attention to teachers and students
the traditional nursing care system in our hospital is no longer suitable for the reform
so we put forward a new nursing system during the nursing practice that is’take teachers and students as gods
and serve them warmly and honestly’. In order to make the goal come true
we have asked our nurses not only to prompt their own knowledge level through training and study
but also enhance the idea that to serve the patients well is a nurse’s essential work. We also made corresponding rules to assure the reform. Now the satisfaction ratio has been promoted to a high level.