Application and Discussion of Online Pharmaceutical Care Mode in Hospital

LIU Huiqiang; CHENG Jianfeng; WANG Yanhong

doi:10.14009/j.issn.1672-2124.2021.09.026

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Application and Discussion of Online Pharmaceutical Care Mode in Hospital

更新时间：2022-10-08

- Application and Discussion of Online Pharmaceutical Care Mode in Hospital
- Vol. 21, Issue 9, Pages: 1132-1135(2021)
- 作者机构：
  
  中山大学附属东华医院药学部
- 作者简介：
- 基金信息：
- DOI：10.14009/j.issn.1672-2124.2021.09.026
  CLC： R197.1
- Published：2021，
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LIU Huiqiang, CHENG Jianfeng, WANG Yanhong. Application and Discussion of Online Pharmaceutical Care Mode in Hospital. [J]. 21(9):1132-1135(2021)
DOI：

LIU Huiqiang, CHENG Jianfeng, WANG Yanhong. Application and Discussion of Online Pharmaceutical Care Mode in Hospital. [J]. 21(9):1132-1135(2021) DOI： 10.14009/j.issn.1672-2124.2021.09.026.

摘要

目的:构建线上药学服务模式

保障患者用药安全

提升药学服务的效率和质量。方法:中山大学附属东华医院互联网医院于2020年3月10日正式上线

通过互联网医院为患者开具处方

药师进行线上审核

实现送药到家

同时为患者提供用药指导和线上药学咨询服务。对2020年3—11月互联网医院处方相关数据进行统计分析。结果:线上药学服务开展后

2020年3—11月互联网医院共完成处方521张

处方平均用药时间为28.28 d

处方平均金额为343.20元

物流配送率为98.08%(511/521)

审核通过率为98.66%(514/521)

互联网医院就诊时间比来院就诊时间节省65.4 min

患者满意度提高7.45%(98.76%与91.31%比较)。结论:线上药学服务为药师高质量发展创造了平台

为患者合理用药提供了方便

使药学服务得到有效地推进。但从总体来看

该模式正处于发展阶段

如何更好地提升服务水平仍需药师共同努力。

Abstract

OBJECTIVE: To construct the online pharmaceutical care mode and ensure drug safety for patients

so as to improve the efficiency and quality of pharmaceutical care. METHODS: The internet hospital of Donghua Hospital

Sun Yat-sen University was officially launched on Mar. 10 th

2020. Through the internet hospital

patients could obtain prescriptions

pharmacists could perform online review

and drugs could be delivered home. Meanwhile

patients could be provided with medication guidance and online pharmaceutical consultation services. Data of internet hospital prescriptions from Mar. to Nov. in 2020 were analyzed statistically. RESULTS: After the launch of online pharmaceutical care

the internet hospital completed a total of 521 prescriptions from Mar. to Nov. 2020

the average duration of prescription was 28. 28 d

the average prescription amount was 343. 20 yuan

the logistics distribution rate was 98. 08%（ 511/521）

the approval rate was 98. 66%（ 514/521）

and the time of internet hospital treatment was 65. 4 minutes less than that of hospital treatment

the patient satisfaction increased by 7. 45%（ 98. 76% compared with 91. 31%）. CONCLUSIONS: Online pharmaceutical care has created a platform for high-quality development of pharmacists

provide convenience for patients to use drugs rationally

and enable pharmaceutical care to be effectively promoted. However

from a general point of view

the mode is in the development stage

and the concerted efforts of pharmacists are still needed to better improve the service level.

关键词

互联网医院线上药学药学服务

Keywords

Internet hospitalOnline pharmacyPharmaceutical care

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