JIANG Jie, HE Huifang, ZHAO Yanling, et al. Investigation and Analysis on Satisfaction of Pharmaceutical Care in Inpatient Pharmacy. [J]. 20(3):369-371(2020)
JIANG Jie, HE Huifang, ZHAO Yanling, et al. Investigation and Analysis on Satisfaction of Pharmaceutical Care in Inpatient Pharmacy. [J]. 20(3):369-371(2020) DOI: 10.14009/j.issn.1672-2124.2020.03.029.
Investigation and Analysis on Satisfaction of Pharmaceutical Care in Inpatient Pharmacy
OBJECTIVE: To meet the demand of practice work in inpatient pharmacy of Fifth Medical Center of China PLA General Hospital( hereinafter referred to as "our hospital")
optimize the quality of pharmaceutical service in pharmacy department and improve the satisfaction of pharmaceutical service. METHODS: Random sampling was adopted to collect the questionnaires about the satisfaction of pharmaceutical services among the medical staff of 28 clinical departments in our hospital. The Likert scale was used to set the attitude score
and the score was statistically analyzed by Microsoft Excel software. RESULTS: 226 valid questionnaires were collected
with the average satisfaction score was > 4. 3 scores; the inpatient ward was basically satisfied with pharmaceutical services in the inpatient pharmacy
the satisfaction score of medication consultation was the lowest
only( 4. 38±0. 49) scores
the satisfaction degree on accuracy of drug delivery [( 4. 44 ± 0. 89) scores] and effective communication [( 4. 84 ± 0. 39) scores]needed to be improved. CONCLUSIONS: Clinical departments in our hospital are basically satisfied with pharmaceutical services in the inpatient pharmacy
problems are mainly reflected in the medication consultation and the accuracy of drug delivery
which indicates there is still room for the improvement of the quality of overall pharmaceutical services.
Practice of Pharmaceutical Care Network Europe Classification System for Proton Pump Inhibitors-Related Problems in Outpatient and Emergency Departments
Chinese Expert Consensus on the Pharmaceutical Care for Anti-Tumor Drugs Taxanes
Establishment and Practice of Multi-Dimensional Medication Consultation System Based on “Internet+”
Application and Discussion of Online Pharmaceutical Care Mode in Hospital
Statistics and Analysis of 2490 Cases of Professional Pharmaceutical Consultation
Related Author
WANG Huaguang
LIU Lihong
GU Qing
RAN Li
LIANG Yongchao
ZHANG Ying
张建颖
杨珺
Related Institution
Dept. of Pharmacy, Beijing Chaoyang Hospital Affiliated to Capital Medical University
Dept. of Pharmacy, China-Japan Friendship Hospital