International medical service is becoming much more popular at present with the in-creased exchanges between countries around the world. This paper mainly analyzes the characteristics and practical measures taken by the international department of some large comprehensive class A tertiary hos-pitals in regard to customer orientation

service features

facility and environment building

talent team building and foreign communications

management and credentials

and insurance cooperation. It is found out that the customers are ambassadors

counselors

foreign workers and their family members

foreigners for business visits or foreign tourists; appointment service

one-stop service and other special service are pro-vided; separate clinical area or room of international elements are installed; they continually enhance foreign exchanges and improve language skills and foreign culture cognitions of team members; they have particular management modes and operate with international standards; they cooperate with international insurance companies. The mode of international medical service is thus concluded on the analysis.