Construction and application of the COVID-19 consultation platform

Hu Lei; Xiao Mingzhao; Qin Hanshu

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Construction and application of the COVID-19 consultation platform

更新时间：2023-12-22

- Construction and application of the COVID-19 consultation platform
- Journal of Chongqing Medical University Vol. 45, Issue 7, Pages: 1070(2020)
- 作者机构：
  
  重庆医科大学附属第一医院信息中心,重庆,40016
- 作者简介：
- 基金信息：
- DOI：
  CLC：
- Published：2020，
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Hu Lei, Xiao Mingzhao, Qin Hanshu. Construction and application of the COVID-19 consultation platform. [J]. Journal of Chongqing Medical University 45(7):1070(2020)
DOI：

Hu Lei, Xiao Mingzhao, Qin Hanshu. Construction and application of the COVID-19 consultation platform. [J]. Journal of Chongqing Medical University 45(7):1070(2020) DOI：

摘要

目的：响应国家卫健委文件精神要求，开展“互联网+医疗”应用，支持新型冠状病毒肺炎（coronavirus disease 2019，COVID-19）的诊疗咨询。方法：建设并持续改进COVID-19在线咨询平台。结果：2020年2月1日上线至2月21日，提供72名医生合计26个医疗组承接在线咨询工作，共完成咨询2 273人次，5星好评率为99.74%。同时也存在信息不全面、智能判断逻辑缺乏、对健康宣教支撑不足、随访功能缺乏等问题。结论：针对存在问题，加强信息集成共享、新增智能判断和宣教板块，以及开展对随访平台的探索研究，提高COVID-19咨询平台的应用效果，并为后续多学科线上诊疗咨询平台建设奠定基础。

Abstract

Objective：To respond the requirements of the documents of National Health Commission of the PRC，to carry out the “In－ternet plus medical” application and to support the consultation of the coronavirus disease 2019（COVID-19）. Methods：Building and improving the online consultation platform of the COVID-19. Results：From February 1st to February 21th，we had 72 doctors and a total of 26 medical teams to complete the consultation，but there were also some problems，such as：incomplete information，lack of intelligent judgment logic，inadequate support for health education，lack of follow-up function，etc. Conclusion：In view of the ex－isting problems，we should strengthen the information integration and sharing，add the intelligent judgment and education sections，and carry out exploration and research on the follow-up platform，so as to improve the application effect of the COVID-19 consulting platform，and lay a foundation for the subsequent construction of multidisciplinary online diagnosis and treatment consultation platform.

关键词

新型冠状病毒肺炎咨询平台

Keywords

coronavirus disease 2019consultation platform

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