Research on the Relationship Between Emotional Intelligence and Job Satisfaction of Railway Conductors

WANG Da-tao; ZHANG Xue-zhou; LIU Yuan-fang

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Research on the Relationship Between Emotional Intelligence and Job Satisfaction of Railway Conductors

更新时间：2021-08-23

- Research on the Relationship Between Emotional Intelligence and Job Satisfaction of Railway Conductors
- Health Medicine Research and Practice Vol. 11, Issue 3, Pages: 14-16(2014)
- 作者机构：
  
  河西学院教师教育学院
- 作者简介：
- 基金信息：
- DOI：
  CLC： B842.6;U293.3
- Published：2014，
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[1]王大涛,张学周,刘愿芳.铁路客运售票员情绪智力和工作满意度关系研究[J].保健医学研究与实践,2014,11(03):14-16.

WANG Da-tao, ZHANG Xue-zhou, LIU Yuan-fang. Research on the Relationship Between Emotional Intelligence and Job Satisfaction of Railway Conductors. [J]. Health Medicine Research and Practice 11(3):14-16(2014)
[1]王大涛,张学周,刘愿芳.铁路客运售票员情绪智力和工作满意度关系研究[J].保健医学研究与实践,2014,11(03):14-16. DOI：

WANG Da-tao, ZHANG Xue-zhou, LIU Yuan-fang. Research on the Relationship Between Emotional Intelligence and Job Satisfaction of Railway Conductors. [J]. Health Medicine Research and Practice 11(3):14-16(2014) DOI：

摘要

目的了解铁路客运售票员情绪智力和工作满意度的现状

探寻情绪智力和工作满意度之间的关系。方法采用情绪智力量表和工作满意度量表对110名铁路客运售票员进行调查。结果铁路客运售票员情绪智力均值为3.726

工作满意度均值为2.422

均低于理论中值;情绪智力总分及各维度得分在年龄上存在显著差异（P<0.05）;情绪智力总水平和工作满意度呈显著负相关关系。结论铁路客运售票员情绪智力和工作满意度整体水平都较低

情绪智力对工作满意度有明显负面预测作用。因此

提高铁路客运售票员工作满意度需要多方位考虑

这对稳定售票员队伍和预防职业枯竭具有深远意义。

Abstract

Objective To investigate the present status of emotional intelligence and job satisfaction of railway conductors and explore the relationship between emotional intelligence and job satisfaction.Method 110railway conductors were surveyed with Emotional Intelligence Scale and Job Satisfaction Scale.Results The average emotional intelligence of railway conductors was 3.726

the average job satisfaction was 2.422

both were lower than the theoretical value.The total score of emotional intelligence and scores in all dimensions were significantly different in age（P<0.05）.There was a significantly negative correlation between the overall level of emotional intelligence and job satisfaction.Conclusion The overall levels of emotional intelligence and job satisfaction of railway conductors are low and their emotional intelligence has a significantly negative predictive effect on their job satisfaction.Therefore

the improvement of their job satisfaction must take all-round aspects into consideration and it has a far-reaching significance on the stability of conductor team and the prevention of job burnout.

关键词

情绪智力工作满意度预测

Keywords

Emotional intelligenceJob satisfactionPrediction

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